Refund policy

Last updated: August 23, 2026

At Somishi, we carefully select products to make everyday living easier and better. We want you to have a smooth shopping experience, and if something goes wrong with your order, we're here to help.

Please read this policy carefully before making a purchase.

1. Return & Replacement Eligibility

You may request a return or replacement within 7 days from the date of delivery if:

You received a damaged product.
The product is defective or not functioning as intended.
You received an incorrect product.
The product received is materially different from the product ordered.
An item or component included with the product is missing.

To request assistance, contact us at support@somishi.com within 7 days of delivery and provide your order details and supporting evidence.

2. Unboxing Video & Supporting Evidence

To help us verify and resolve damaged, defective, incorrect, or incomplete order claims, please provide:

Your order number.
Clear photographs of the product.
Photographs of the original packaging and shipping label.
Photographs clearly showing the damage or issue.
A short video demonstrating the defect, where applicable.

We strongly recommend recording a continuous unboxing video from the moment you begin opening the sealed package, particularly for claims involving damaged, missing, incorrect, or tampered items.

Please retain the original packaging until your issue has been resolved.

3. Condition of Returned Products

Where a product needs to be returned, it should be sent back with:

Original packaging.
Product tags and labels, where applicable.
Accessories and components supplied with the product.
Manuals and documentation, where applicable.
Complimentary/free items supplied as part of the order, where applicable.

Except where the product was received damaged or defective, the product must be unused and in its original condition.

Products damaged through misuse, improper installation, accidental damage, alteration, negligence, or failure to follow product instructions may not be eligible for return or replacement.

4. Non-Returnable Products

Certain products may not be eligible for return due to hygiene, safety, customisation, or the nature of the product. These may include:

Personal-use or hygiene-sensitive products once opened or used.
Perishable products.
Live plants or flowers.
Personalised or customised products.
Products that have been used, altered, installed, washed, or damaged after delivery.
Products specifically identified as Final Sale or Non-Returnable on the product page.

This does not limit any rights available to you under applicable law for products that are defective, damaged, incorrectly supplied, or otherwise subject to mandatory consumer protections.

5. Change-of-Mind Returns

Unless expressly stated otherwise on the applicable product page, we currently do not accept returns solely because of a change of mind, including situations where:

You no longer want the product.
You ordered the wrong size, colour, model, or variant.
You found the same or a similar product at a different price elsewhere.
The product is no longer required after delivery.

We therefore encourage you to carefully review product descriptions, dimensions, specifications, compatibility information, photographs, and other details before placing your order.

6. Return Approval

Please do not send a product back without first contacting us.

Once we receive your return request, our support team will review the information and evidence provided.

If the return is approved, we will provide instructions regarding the return or reverse pickup, where applicable.

Items returned without prior approval may not be accepted.

7. Reverse Pickup

Where reverse pickup is available for your location and the return is approved because the product was damaged, defective, incorrect, or otherwise eligible under this policy, we may arrange collection through our logistics partner.

Reverse pickup availability depends on courier serviceability.

If reverse pickup is unavailable, our support team will provide further instructions.

8. Inspection

Returned products may be inspected after they are received.

We may verify:

The reported damage or defect.
Product condition.
Original packaging.
Accessories and components.
Serial numbers or product identifiers, where applicable.
Whether the returned item corresponds to the original order.

We will notify you once the return has been reviewed.

9. Replacements

For an approved replacement request, we will arrange a replacement subject to product availability.

If the same product or variant is unavailable, we may offer an appropriate alternative or a refund, depending on the circumstances and your applicable rights.

Replacement delivery times may vary depending on stock and delivery location.

10. Refunds

If your refund is approved following review and, where applicable, inspection of the returned product, the refund will be initiated to your original payment method wherever possible.

After a refund is initiated, it may take approximately 5–7 business days to appear in your account, depending on your bank, card issuer, UPI provider, payment gateway, or other financial institution.

Somishi does not control processing delays caused by banks or payment service providers.

11. Cash on Delivery Refunds

For eligible Cash on Delivery (COD) orders, an electronic refund to the original payment method may not be possible.

In such cases, we may request appropriate bank account or UPI details from you to process the approved refund.

For your security, please provide payment/refund information only through communication channels authorised by Somishi.

12. Order Cancellation

We understand that you may occasionally need to cancel an order.

If you wish to cancel an order, contact us at support@somishi.com as soon as possible and provide your order number.

An order can generally be cancelled only before it has been shipped or handed over to our logistics partner.

Once an order has been dispatched, we may no longer be able to cancel it.

If a dispatched order is subsequently delivered, any return request will be considered according to the eligibility requirements of this policy.

13. Cancellation of Prepaid Orders

If an eligible prepaid order is successfully cancelled before dispatch, the amount paid will be refunded to the original payment method.

Once initiated, the refund may take approximately 5–7 business days to reflect, depending on the applicable bank or payment provider.

14. Cancellation by Somishi

In rare circumstances, we may need to cancel an order due to reasons including:

Product unavailability.
Incorrect product or pricing information.
Payment verification failure.
Invalid, incomplete, or unverifiable delivery information.
Suspected fraudulent or abusive activity.
Delivery restrictions or courier serviceability issues.
Circumstances beyond our reasonable control that prevent fulfilment.

If Somishi cancels a prepaid order after successful payment, the applicable amount will be refunded.

15. Refused or Undeliverable Orders

Please ensure that your shipping address and contact information are accurate when placing an order.

If an order cannot be delivered because of an incorrect/incomplete address, repeated unsuccessful delivery attempts, inability to contact the recipient, or refusal to accept delivery, the shipment may be returned to us.

Any subsequent refund or reshipment will be handled after reviewing the circumstances of the order and subject to applicable law.

16. Damaged or Tampered Packages

If the outer package appears visibly damaged, opened, or tampered with at the time of delivery, please:

Take photographs of the package.
Record an unboxing video before opening it.
Preserve the packaging and shipping label.
Contact us promptly at support@somishi.com.

This information helps us investigate the issue with our logistics partners and resolve your claim efficiently.

17. Late or Missing Refunds

If an approved refund has been initiated but has not appeared within the expected timeframe:

Check your bank or payment account again.
Contact your bank, card issuer, UPI provider, or payment service provider, as processing times may vary.
If you still cannot locate the refund, contact us at support@somishi.com with your order number.

We will assist you in checking the refund status from our side.

18. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or override any rights or remedies available to consumers under applicable Indian law that cannot lawfully be excluded or limited.

Where there is a conflict between this policy and a mandatory requirement of applicable law, the applicable legal requirement will prevail.

19. Contact Us

For return, replacement, refund, or cancellation assistance, contact:

Somishi Customer Support
Email: support@somishi.com

Please include your order number and relevant photographs/videos when contacting us about an existing order.